Returns

At Nithilah, every order is carefully checked and securely packed before dispatch. We want your jewellery to reach you safely and in good condition.
Important: Please Record an Unboxing Video.
We strongly recommend recording a continuous, unedited unboxing video before opening the package.

If you receive an incorrect, damaged or defective product, please contact us within 24 hours of delivery at support@nithilah.com or WhatsApp us at +91 94983 49905, along with your order details and supporting photos/videos.

Claims are subject to verification by the Nithilah team.

Returns:

Damaged or Defective Products

Returns/replacements are accepted only when there is a verified manufacturing defect or damage during transit.

Manufacturing defect:

If the product has a verified manufacturing defect, we will arrange a replacement wherever possible. If a suitable replacement is unavailable, an eligible refund will be issued to the original payment method.

Damage during transit:

If your jewellery arrives damaged during transit, please notify us within 24 hours of delivery with the required evidence. Once verified, we will arrange an appropriate replacement/exchange or refund, depending on product availability and the circumstances of the claim.

Please note that minor issues that can be easily corrected, such as a loose or fallen decorative stone/bead that can be safely reattached, may not qualify as transit damage requiring replacement or refund.

When Returns or Exchanges Are Not Accepted

We do not accept returns or exchanges for change of mind or personal preference.

Returns/exchanges will not be accepted because:

• The jewellery looks different from what you expected in terms of size, weight, appearance or fit.
• The jewellery feels too heavy, too large or otherwise unsuitable for personal preference.
• The product's physical look or feel does not suit your liking.
• There are minor colour differences between the actual jewellery and website photographs due to lighting, photography or individual screen settings.
• Handmade, semi-precious or precious jewellery has minor variations or irregularities resulting naturally from the crafting process.
• An earring stem is slightly bent where this has been intentionally done to help prevent breakage during transit.
• The customer ordered an incorrect product or size, except for eligible bangle-size exchanges described below.

We encourage customers to review product descriptions, dimensions, photographs and other product information carefully before ordering. If you need additional details or a product video before purchasing, please contact us.

Bangle Size Exchange

Because bangle sizing requires an accurate fit, please check the size chart available on the relevant product page before placing your order.

If you order an incorrect bangle size, Nithilah may allow a size exchange, subject to:

• The requested replacement size being available.
• The item being unworn, unused and undamaged.
• The item being returned in its original packaging with all applicable labels and tags intact.
• The exchange being approved by the Nithilah team.
• The customer paying the applicable shipping/COD charges to and from Nithilah, as charged by our delivery partners.

The replacement will be dispatched after we receive and inspect the returned item.

Non-Returnable Jewellery

For hygiene reasons, the following items are not eligible for return or exchange:

Nose Pins (Naths) and Toe Rings

This restriction applies except where applicable consumer law requires otherwise.

International Orders

Nithilah ships internationally; however, exchanges are not available for international orders.

If an international order arrives with a verified manufacturing defect, transit damage or an incorrect item, please contact us within 24 hours of delivery so that our team can review the issue and determine the appropriate resolution.

Refunds

Refunds are not offered for change of mind, personal preference or other non-eligible reasons.

A refund may be approved when:

• A product has a verified manufacturing defect and an appropriate replacement is unavailable; or
• A verified transit-damage claim qualifies for a refund.

Once approved, the refund will be processed to the original payment method within 5-7 business days. The time taken for the amount to appear may additionally depend on your bank or payment provider.

Replacement Processing Time

Once an eligible return/replacement has been approved and, where applicable, the returned product has been received and inspected, we aim to process the replacement promptly.

Replacement/exchange deliveries generally take approximately 5-7 business days after processing, subject to product availability and delivery location.

Order Cancellation

Orders can be cancelled only within 2 hours of placing the order, provided processing or dispatch has not progressed beyond the point where cancellation is possible.

To request cancellation, email support@nithilah.com with your order number as soon as possible.

Applicable payment-gateway charges associated with the transaction may be deducted where relevant.

Once an order has been shipped, delays caused by courier operations or circumstances outside Nithilah's control - such as severe weather, transportation disruption or government restrictions - do not by themselves qualify the order for cancellation.

Need Help Before Ordering?

We encourage you to contact us before purchasing if you are unsure about the jewellery's size, dimensions, colour, weight or appearance.

We can provide additional product information or live product videos wherever possible to help you make an informed choice.

Email: support@nithilah.com
WhatsApp: +91 94983 49905